Course Details
Soft Skills
Welcome to the Soft Skills course. This course was developed to better prepare you to obtain a new job and succeed in a professional setting. Throughout this course, you will be presented with important information regarding positioning yourself to be employable and professional in the workplace; tips for developing a professional attitude and enhancing your communication skills; and principles for working well as a team, to include understanding the importance of diversity, resolving conflict, and negotiation.
Recommended Prerequisites
Basic Reading Comprehension, Basic Computer Skills, Basic Internet Browsing Skills
What You’ll Learn
Course Module Listing
Overview
Pre-Course Survey
Course Introduction
Course Outline
Employability and Professionalism
Introduction
Assessing Your Qualifications
Job Descriptions
Writing a Resume
Writing a Cover Letter
Job Search Process
Filling out an Application
The Screening Interview
Additional Screening Processes
What is Professionalism?
Competency
Making a Good First Impression
Being a Good Corporate Citizen
Company Rules and Policies
Summary
Assessment
Attitude and Communication
Introduction
Positive & Negative Attitudes
Self-confidence & Criticism
Communication: Definition & Types
Interpersonal Skills
Written Communication & Email Etiquette
Nonverbal Communication, Active Listening & Miscommunication
Summary
Assessment
Teamwork
Introduction
What is a Team?
Team Dynamics
Understanding Your Role in a Team
Diversity in Teams
Conflict Resolution
Negotiations
Summary
Assessment
Review
Exam
This
material is based upon work supported by the National Science Foundation
under Grant No. DUE-1104181. Any opinions, findings, and conclusions or
recommendations expressed in this material are hose of the author(s) and
do not necessarily reflect the views of the National Science Foundation.